Repoting vimeo account7/23/2023 ![]() Silver: 9 AM-9 PM ET or 9 AM-6 PM GMT* / 9 AM-9 PM AEST**.First response SLAs and phone hours vary depending on the support package you selected and the chosen severity of your issue. Initial Response Times EnterpriseĮnterprise accounts have access to 24/7 support via our contact form, live chat (for livestreaming issues), and phone. If you are looking for information regarding Livestream Support, visit the Livestream Help Center. If you cannot locate your phone PIN, contact your account manager to have it sent to you. If you have an Enterprise contract with us, you should have received your phone PIN and instructions for contacting Enterprise Support during the onboarding process via email. Phone support is only available with an Enterprise account. The chat option can be found by clicking Support at the bottom of any of your live events' management pages. ![]() Chat supportĪdvanced, Premium, and Enterprise customers also have access to live chat support for livestreaming issues 24/7. Consider using Vimeo Record to demonstrate your issue and share the link with us. □Tip : Include as much detailed information as you can in the form’s Description field so we can better investigate your issue from the beginning. This method allows us to respond to you more quickly and gather more context about your account when we receive your message than we would with a direct email. If it’s unsuccessful, click Contact Support at the bottom of the window, then Submit a ticket to write to our team.Once you type in your query, our system will first look for an answer to your question in our help center.Click Contact us at the top of the help center (or the blue chat box in the lower right corner).Make sure you are logged in to your Vimeo account.Contacting us for special circumstances.Paying subscribers can expect a first response within a few hours, depending on the subscription level. Learn how Vimeo’s content ratings work and how to filter out mature content.Vimeo provides written support to anyone around the clock, seven days a week. Understand the terms you agree to by using Vimeo. If you see another Vimeo member not following Vimeo’s rules, you can find support and advice here.Īdjust the privacy settings on your videos to control what people see. Outlines Vimeo’s approach to safety with links to additional resources. Know your copyright obligations and how to lodge an infringement complaint with Vimeo. Learn about recruitment scams and how to protect your personal information. Understand how Vimeo collects, stores and shares your personal information. How can you protect your personal information? Learn how to request content or personal data be removed from Vimeo. ![]() Learn how to block all contact with another user and have their comments removed from your videos. Get help on reporting another user who may be abusive or acting inappropriately. Learn how to report inappropriate content including videos, spam, copyright infringements or any other violations on Vimeo. How can you report violations, block someone or have your data removed? Vimeo is used for: content sharing, photo/video sharing, messaging/online chat and in-app purchasing. Learn more about the benefits and risks associated with how people use video hosting and sharing sites like Vimeo. Vimeo is available on a web browser and mobile app.Īpps: Android app, Apple iOS How do people use Vimeo? Vimeo content can also be shared to other social media platforms, such as: You can communicate with other Vimeo users by private messages or commenting on forums, blogs or channels. Premium plans allow you to post third-party and commercial content, broadcast live streams, work on private team projects and sell videos directly from the Vimeo site. Vimeo also offers a range of subscription plans for professional use. You can sign up for a free Vimeo account to upload videos you have made, provided they are for non-commercial use. Vimeo is an online video hosting and sharing site where you can view and post videos, leave comments and follow other users.
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